RETURNS POLICY

POLICY

NO CANCELLATIONS. NO REFUNDS. STORE CREDIT ONLY.

NO CHANGES may be made once an order has been placed.

RETURNS

Items purchased from CLOSET RICH NYC are eligible for store credit within 7 days delivery receipt. 

A small number of heavily discounted items may be marked FINAL SALE in which case they are not eligible for exchange or store credit.

Customers are responsible for return shipping.

Please use the Returns form that was shipped with your order.

Returns for CREDIT/ EXCHANGE can be sent to:

Closet Rich NYC
123 Anytown St
Unit 201
Brooklyn, NY 11236

Please be sure to include your order number and/or the returns form with your return.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

RETURNS RECEIVED 

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by sending an email to: closetrichnyc@gmail.com.